Product Return Policy
Thank you for choosing our products! Please carefully review our return policy before making your purchase.
All Sales Are Final
Due to the nature of our products, all sales are final. We do not offer returns, exchanges, or refunds on any items. This policy is in place to ensure the highest quality and safety standards for all our customers.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will be happy to assess the situation and may offer a replacement at our discretion. Proof of damage or defect (such as photos) may be required.
Product Consistency
Please note that slight variations in color, texture, or packaging may occur and do not qualify as defects. These variations are normal and are a part of the handmade or specialized nature of our products.
Order Cancellation
Once an order is placed, it cannot be canceled or modified. Please ensure all details are correct before completing your purchase.
Questions or Concerns
If you have any questions or concerns regarding your purchase, feel free to reach out to us. You can contact us via email at [info@anairetwin.com](mailto:info@anairetwin.com) or by text at 415-843-1324. We are committed to providing excellent customer service and are here to assist you with any issues that may arise.
Thank you for understanding and for being a valued customer!
