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Please read the following policies before booking  or enrolling in a training course and use the contact form below if you have

any questions.

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Thank you!

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Appointment Arrival

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​Please be on time, there is no grace period. If you know that you will be late please

reach out to me and I will let you know if I will be able to accommodate you. 

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The address is 2706 Macarthur Blvd, Oakland CA 94602.

There is free street parking available with no time constraints or meters.

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Deposit For Lash Services 

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All clients are required to have a valid credit card on file. When booking

clients are required to pay a nonrefundable $25 deposit to hold the appointment slot. The deposit will be captured within 24 hours of you booking the appointment. If the card on file declines, you will not be able to keep the slot.

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Booking Lash Services

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There is a mandatory deposit of $25.00 when booking. The $25.00 deposit will go towards the total amount of your service. The remainder of the service is preferred in cash but it is not required. Zelle, Apple Pay, Credit, & Debit are also acceptable.​​ I do not accept Cash App or Venmo.​

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Requirements for Fills

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In order for your set to be considered a Fill you must have 40 percent of your lashes on both eyes

If not, you will be charged for a full set. I do ask that you let me know a day before if you know that 

you are  going to need a full set. 

Since full sets take longer than the scheduled fill time I may not be able to get your lashes as full as you would like. In that case 

you will have the option to reschedule.

 

Outside Hours & Squeeze In's

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Bookings outside of regular business hours will be charged an additional $40.  

Squeeze In's are $40 and can be scheduled by text.

Please text your name, the service, and the time that you are requesting to book.

Foreign Fills

Foreign Fills are only allowed for Classic, Hybrid, and Light Volume sets. If you do not have 40-50 percent of your lashes, you will be charged for a full set. There is an additional $40.00 charge on top of the standard fill price for the inconvenience.

Foreign fills are not a guarantee, if your lashes weren't applied correctly, you will have to get a removal and full set. Removals can take up to 30 minutes and a full set can take between an hour and a half to two hours. If my schedule does not permit me the time to preform those services, you will have to reschedule. 

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Cancellation Policy

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If you are a No call No show you will be blocked

from booking with me in the future.

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 On the day of your appointment, please be respectful of my time. 

If you know that you won't be able to make it please cancel 24 hours ahead of time. All deposits are nonrefundable. Any cancellations that were not made within 24 hours will be charged an additional $50.00 (this includes no call no shows).  

 

When canceling you can either text me at (415)843-1324 or direct message me via Instagram @Anairetwin. 

I understand that life happens and things come up.  I will try to be flexible for all of my clients if there is an emergency. All that I ask is for you to communicate with me properly. I am very understanding and easy going so I take respect and communication very seriously. 

 

All no shows will be charged $50.00 

If instead of canceling you'd like to reschedule the late rescheduling fee is $25.

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There are absolutely NO REFUNDS after you receive any services. 

I have the right to refuse service to anyone.

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